To make things simpler, you can right-click in the explorer-like section and choose the 'Select All' option to avoid any kind of complications. Now, simply click the section (from the left side) that interests you, select the items your want to save and use the buttons from the bottom to export them to a designated folder on your PC. Once that's done, you will see a menu on the left side with all the important folders. In the middle is a Windows Explorer-like section containing all the files in the selected folder, and a preview of the file you've selected is in the right side. Basically, all you need to do is connect your device to the PC, then launch the application, and it will automatically detect the device and the data. Since iTunes wasn't getting the job done, I had to look around for alternative ways and found a nifty little application called iExplorer which works like a charm. Even though you can't directly view anything from the backup folder, and you will need additional tools, the first correct step in recovering data from Apple devices (iPhones, iPads, iPods, etc.) is to use the backup option from iTunes. As I said, no matter which operating system you use, you should first install Apple's iTunes and, as soon as it detects the device, backup the data locally.

Recover data from broken iphone